Refund & Cancellation Policy

Cancellations

We understand that plans change, and we believe in being fair to both our clients and our team.

• Cancellations made 24 hours or more before your appointment are free of charge.
• Cancellations made within 24 hours of the scheduled service may incur a 50% cancellation fee, as time has been reserved exclusively for your booking.

Refunds

If you've paid in advance and qualify for a refund, we'll process it within 5–10 business days using the original payment method.

Service Satisfaction

We take pride in our work. If you're not satisfied with your cleaning, please let us know within 24 hours of the service. We'll gladly assess the concern and, where appropriate, return to rectify it at no additional labour cost.